by Chad Brooks | Jun 29, 2015 | Customer Success, Marketing Strategies
“Ugh, what a terrible customer.” “That customer was a psycho.” “I lost your business? Good.” There’s no bigger loss in our business than a wasted sales opportunity — particularly when that opportunity comes at the expense of potentially hundreds of thousands of...
by Chad Brooks | May 2, 2012 | Miscellaneous
Publicity is everything – especially when you’re trying to sell something that costs thousands of dollars. A few negative comments put in the right place can cause your business a world of damage. As dealerships, how can we protect our reputation and make sure clients...
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