by Chad Brooks | Jun 29, 2015 | Customer Success, Marketing Strategies
“Ugh, what a terrible customer.” “That customer was a psycho.” “I lost your business? Good.” There’s no bigger loss in our business than a wasted sales opportunity — particularly when that opportunity comes at the expense of potentially hundreds of thousands of...
by Chad Brooks | Aug 3, 2011 | Miscellaneous
We all know that the monthly numbers are what we are held accountable for. But we also know that in the auto business those numbers are generated in large part by what our customers’ think of the way we do business. Do we offer the most advantageous price point? Do we...
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