Why Mystery Shopping is Everything

Why Mystery Shopping is Everything

Let’s say you have a potential customer who’s super excited about buying a car from you. He or she is a big online shopper and prefers to vet a potential vehicle online as opposed to coming in and being sold to. As much as it’d be easier if everyone...
How to Stop a Whiner

How to Stop a Whiner

Think on this: People whine when they don’t have control. Dissatisfaction starts happening within our teams when someone thinks they can do the job better than we can. You might be thinking you’re the boss because you worked hard to get where you are. And that’s...
What Good Does Goal Setting Do?

What Good Does Goal Setting Do?

“When it is obvious that the goals cannot be reached, don’t adjust the goals, adjust the action steps.” -Confucius Reaching goals can take a little time. It can also take a strategy, which many of us don’t consider as we start driving toward the goal. Most...
Action Triggers Outcome

Action Triggers Outcome

Action. Outcome. Each triggers the other. You sow. You reap. Easy. Peasy. So why do so many car dealers struggle with taking the right actions? What’s the problem? Why is it difficult for your car business to make progress and get the forward movement that...